Charging and syncing issues with Surge

[Judexxx]

My surge has stopped holding its charge for less than a day now.  And it will not sync to my phone at all it is still showing the time difference since the clocks went back on Sunday!

I wear it mostly everyday but need it while I teach my 5 spin cycle classes so i can monitor my heart rate & I am lost without it.  Please help???

Moderator edit: Updated subject for clarity.

[WendyB]

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[Judexxx]

Thanks for replying Wendy I will try what you have suggested, I have used a different usb plug & its not that! J x

[YojanaFitbit]

Hey there @Judexxx! Welcome to the Family!

I hope you can get back to your daily classes very soon. You have some excellent suggestions there! If you found any of those steps useful let's mark @WendyB post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

If you need more help, I’ll be more than glad to lend you a hand with that!