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Charging cable

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‎09-12-2018 18:36

‎09-12-2018 18:36

The charger cable will not stay connected when you try to plug in the cable, It inserts but won't stay in or charge. I tried the cable on another Surge and the cable is fine.

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‎09-13-2018 11:20

‎09-13-2018 11:20

Welcome to the forums!

 

I would Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-14-2018 21:40

In response to WendyB

‎09-14-2018 21:40

Thank you for your help. We found a suggestion in the community forum that seems to have solved the problem. Thanks again. Denice


Sent from my Samsung Galaxy smartphone.
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