09-13-2018 08:21
09-13-2018 08:21
I have only had my surge a few months and last weekend I was sweating alot during my workout and the screen got condensation on it. It won't swipe now and I cannot get the condensation to go away. I read some topic here and replacement is the only answer? Am I still under warranty? Please someone help me. It literally has only been about 6 months since my purchase.
09-13-2018 10:07
09-13-2018 10:07
That can be frustrating, sorry for your troubles. Condensation does cause that non-swipe. Not a sealed product -- note the altimeter hole on the side. Good news it is a temporary issue.
Swiping will return once the moisture has evaporated, normally a day in a dry environment will do it.
There are water resistant models available if you have to be at sea or work in a humid environment regularly. Warranty details are best discussed with a customer service chat rep here.
Thanks for checking in.
WmChapman | TX
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