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Charging issue

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‎12-25-2016 08:43

‎12-25-2016 08:43

I received a Fitbit surge for Christmas, and it's been charging for two hours. The app says the battery is full. The device displays a full battery. When I disconnect the device, it powers down and won't turn back on

 

Any suggestions? 

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‎12-25-2016 11:44

‎12-25-2016 11:44

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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