Clasp design

[salliecw]

If you shake the surge it counts steps making it inaccurate so if your in a car going over bumpy ground it records steps. Other fault is the strap I'm on my second replacement due to strap breakage.

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @salliecw! Welcome to the Fitbit Community!

When it comes to the way your tracker records steps, Fitbit trackers have a finely tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running.  When working at a desk, cooking, or doing other arm movements, a tracker on your wrist can pick up some extra steps if it thinks you're walking. Many of these situations—such as working or cooking—do include a few steps in-between stationary periods so the tracker tries to give you credit for those steps. For the vast majority of customers, the amount of stray steps accumulated is negligible when compared to the entire day.

Something else you can try is to adjust the dominant hand setting on the app. For this, tap on the icon of your tracker on the Fitbit app on your phone at the top right corner. The first thing you'll see is "Wirst". Choose which wrist you use your tracker on and sync it. This should help for your tracker to be more accurate.

Now, about the clasp design, see how it goes with your replacement and if you need any help, feel free to reach out to the Support Team and they will be happy to help you out with this!

Let me know if you need any more help!