Condensation on my Surge screen

[AAAAAAAK]

Condensation on screen!! What’s the deal? This is my third one with the same problem. It does not see water,,,,,ever. It is wiped off after workout but never rinsed like they say you can. Took business trip to Miami (80 degrees) came home to -20 and have had condensation ever since. This is ridiculous. Anyone have a solution or is it to just purchase a different manufacturer?

Moderator edit: Clarified subject.

[GershonSurge]

Try putting it in dry rice for a few days.

[YojanaFitbit]

Hey @AAAAAAAK, thank you for joining us! 

Sorry about the condensation on your Surge, being in areas where temperature gets around 80 degrees can reach high levels of humidity too. But it shoudn't be an issue for your Fitbit Surge. You can try @GershonSurge suggestion, which is great. Or you can also contact our Support Team, they can further assist you with this. You can reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! 

[AAAAAAAK]

Thanks for the suggestion but as this is my second one with the same issue, I can only come to the conclusion that the device is fraudulently sold as sweat and water resistant.  I would be inclined to believe it is a design flaw that Fitbit does not want to step up and correct.  Customer service informed me that I could save $50.00 on my next purchase.  As much as I like the way the unit works, it is unlikely that I'll purchase/replace with another Fitbit device.

Performance and company integrity are important.

[GershonSurge]

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@AAAAAAAK wrote:

Thanks for the suggestion but as this is my second one with the same issue, I can only come to the conclusion that the device is fraudulently sold as sweat and water resistant.  I would be inclined to believe it is a design flaw that Fitbit does not want to step up and correct.  Customer service informed me that I could save $50.00 on my next purchase.  As much as I like the way the unit works, it is unlikely that I'll purchase/replace with another Fitbit device.

Performance and company integrity are important.

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You might contact @shipo. He had the same problem. I don't know if he fixed it.

[YojanaFitbit]

It's nice to see you again @AAAAAAAK! And thanks @GershonSurge for the suggestion! Thanks a lot for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along.

I think that using a discount to get back on track with the same or a different tracker, it'd be the best option for a person that is considering staying in the Fitbit family. If it is not your case, sorry you feel this is enough, but this is an option that Fitbit gives as something extra, since most of companies don't have options after the warranty ends.  I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.

I'll be around!