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Condensation

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‎03-13-2016 07:42

‎03-13-2016 07:42

I have condensation inside my surge when exercising could this damage the device?
The condensation vanishes soon after exercise.
Only bought the surge in the 14/2/16
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6 REPLIES 6

‎03-13-2016 11:33

‎03-13-2016 11:33

Yes, it could damage the Surge. 

Sounds like it may be time to contact support.

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0 Votes

‎05-24-2016 01:30

‎05-24-2016 01:30

fitbit_surge.jpg

 

Same problem and it happens twice ! my first surge is black... I'm waiting the third surge ! I think really that this product have a problem 😕

Best Answer

‎07-18-2016 17:17

In response to Samuel06

‎07-18-2016 17:17

The same thing has happened to a growing number of Surge owners, myself included. Unfortunately, I babied mine for 14 months (8 weeks past the warranty) before the condensation overcame it.  

 

Mine is now little more than a paperweight, a 250 dollar paperweight. No offer to fix it, no reasonable offer to replace it, no apparent attempt to take responsibilty. 

 

As many before me, they will generously offer a 25% discount toward a new purchase. Not likely, fool me once...

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0 Votes

‎07-25-2016 13:23

‎07-25-2016 13:23

Was a huge believer of the product until this weekend and definitely today. Early adopter. Purchased a surge back in March of 15. Had a few small issues but nothing major. This weekend I went out for a run. Weather was very hot and humid. Got done with the run and had huge condensation under the screen. This has now turned to a screen that looks like the glass is shattered. I can't swipe or change activities. Called customer support and out of warranty. Same bs about a discount. It is clearly an issue with the product, but the company hinds behind a 1 year limited warranty. Too bad. I will never buy another product from this company. $250 tracker is a lot to pay for a product that last only 15 months.
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‎11-04-2016 13:17 - edited ‎11-04-2016 16:24

‎11-04-2016 13:17 - edited ‎11-04-2016 16:24

I got my Surge in July.  Knew to keep it away from water because that's how I killed my tracker.

I had it in a bag of rice for 2 days and it's still fogging up.  Especially in cooler weather.  FWIW, this picture doesn't show how bad it gets but I thougth I'd share anyway! 

 

Update... they are sending a replacement!  🙂

 

condensation

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‎10-16-2017 16:39

In response to Downhillmonkey

‎10-16-2017 16:39

I think I have a good view of how bad it gets. Went on a white water rafting excursion and this is how my surge looks for the past 3 days now 😔😭😭1508197055890755642588.jpg

 

Best Answer