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Connect says that it has found more than one tracker

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‎01-24-2016 11:49

‎01-24-2016 11:49

When I try to sync my Surge with fitbit connect on my IMac it says more than one tracker found please sign in to your account..it advises me to switch off bluetooth on my mobile then after i have signed in to my account it syncs with dashboard. I want to know why it thinks that i have more than on tracker?

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Accepted Solutions

‎01-24-2016 13:24

‎01-24-2016 13:24

@Timax56

 

There is a tracker issue when syncing from a PC/Mac. Fitbit has said that a fix will be released sometime this week. 1/25-1/29. Tan it should go back to normal without you having to log in all the time and actually being able to sync.

View best answer in original post

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‎01-24-2016 13:16 - edited ‎01-24-2016 13:18

‎01-24-2016 13:16 - edited ‎01-24-2016 13:18

Is their more than one tracker in your house,  or could you live close enpugh to a neighbor who also has a Fitbit. Ive seen my fitbit sync from 60 feet.

The Fitbit finder app on my phone sees  7 fotbits from my bedrrom, and only 4 of them are mine.

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0 Votes

‎01-24-2016 13:24

‎01-24-2016 13:24

@Timax56

 

There is a tracker issue when syncing from a PC/Mac. Fitbit has said that a fix will be released sometime this week. 1/25-1/29. Tan it should go back to normal without you having to log in all the time and actually being able to sync.

Best Answer