Connecting issues

[Hope12345]

I normally don't keep my surge connected to my phone with the blue tooth on in order to save my phone battery and surges battery as well. Well it's never taken more then about 1 minute for it to ever connect, now it won't even connect? I'm really confused and its starting to make me very upset because I like to look at my progress threw out the day. What the heck is up with this connecting issue you now?

[Gabriella19147]

Oh good, it's not just me. My Surge shows that I have walked over 12,500 steps. But it's not connecting to the app so the dashboard shows only what I walked at midnight, 247 steps. Clearly, there is a problem. I have uninstalled and reinstalled the app on my phone. I have turned the bluetooth on and off, you name it, I've tried it. Does anyone have any suggestions? Thanks in advance.

[AnitaHEF]

I'm having the same issue. From about noon yesterday (I live in Norway) it don't want to connect to either my phone nor the fitbit.com dashboard. I guess it isn't our trackers or apps but something wrong with the fitbit servers or something like that.

[SunsetRunner]

Same issue here and Im in the States. Had the same issue before Christmas.

[LilMac]

Has anyone found a solution yet?

[LilMac]

I restarted my Fitbit Surge and that's seemed to have solved the syncing issue. Good luck everyone else 😊

[ChuckCornwell]

I have had the same issue since the last fitbit update. My phone will not even see the fitbit as an option to connect to. I have been syncing my fitbit to my computer everyday. I have tried the reset on the watch and I have deleted the app and reinstalled and still have the issue. I have no idea how long the update has been out, I do not check for updates very often.

[AnitaHEF]

I restarted my fitbit tonight, and now I'm able to sync again. But not sure wether it was my restart or the problem resolved on it's own.

[Richards201hc.]

I am yet another user having a lot of problems with syncing my Surge.  I can no longer use the app and have to use Fitbit Connect on my Windows desktop.  And that only works about 1 in every 10 attempts.  And I restart the Surge every time.  Power consumption on the Surge also seems to be increased.  I am only getting a single day out of a charge and I am not using any of the GPS functions at all.  3 weeks ago I was getting about 5 days from a single charge.  I have been in contact with their help people who have confirmed that there is a problem and that they would get back to me.  That was about a week ago and I haven't heard anything to date.  I am terribly frustrated by this.  It's a fantastic tool and it is a major part of my fitness program.  But without the ability to get the data out, it's useless.  Is this going to be another piece of technology headed for the junk heap because the manufacturer couldn't get their rubbish software sorted out.

NOT A HAPPY CUSTOMER!!!

[ravichso]

I have had my original Fitbit Surge replaced twice and syncing problem recurred on the third a few days back.Given my normal usage pattern it is highly unlikely that it is a one off instance . Fitbit has in fairness replaced the devices reasonably quickly. Based on the symptoms , It is more likely a hardware problem But if the problem affects even 5 to 10 % of the devices sold , the negative perceptions may lead to the "junk heap" you refer to . Wish you luck - I wonder if MIcrosoft Band 2 is any better.

[tbex]

I have the same problem in South Africa,can't connect to the server ! !