Correct Time

[ChuckTheTruck]

My Surge will not display the correct time. My Fitbit app is set to New York time but my band is reading three hours behind. My band has synced numerous times but has not corrected itself. This is a new band. I had a charge hr on this account for the last year. Any suggestions?

[HeydyF]

Hi @ChuckTheTruck it's great to see you around! So for what you are saying, your Surge is syncing but is not displaying the correct time. So let's try to do something, please perform a restart of your tracker and then try to sync again. If after that, the time still incorrect, please review this article "How do I set up my Fitbit as a new device" and follow the instructions there to pair your tracker. 

Let me know how it goes please!  

[ChuckTheTruck]

Will I lose my steps for today if I restart?

[HeydyF]

@ChuckTheTruck no, if you perform a restart, your previous data won't be touched, even if you haven't synced. Now if you'll set it up your tracker as a new device, please try to sync so we make sue you won't lose any information. 

Let me now how it goes! 

[ChuckTheTruck]

It didn't work. I'll have to try to set it up again as a new device. I will do first thing I the morning. I don't want to lose today's progress

[HeydyF]

@ChuckTheTruck how are you doin'? perfect! try to set it up your Fitbit as a new device and let me know if that works. 

I'll be around!