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Cracked screen on surge

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‎08-16-2016 15:47

‎08-16-2016 15:47

I dont know how, but my screen broke this morning.

After a very short time I was given a complimentry Surge replacement.

I cant thank Fitbit enough for thier help.

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3 REPLIES 3

‎08-16-2016 21:53

‎08-16-2016 21:53

Woot! Glad they helped!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-17-2016 06:59

In response to WendyB

‎08-17-2016 06:59

Hi @BarryDorrity and welcome aboard to our Community. Same as @WendyB, I'm glad to hear Customer Support sent you a complimentary replacement for your Surge. I bet they are happy too for assisting you. Robot wink

 

Thank you for sharing with us this and I invite you to participate in a variety of topics in our Discussion board.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎08-17-2016 19:28

‎08-17-2016 19:28

Hopefully that is the only time it will crack for you and they will give you a 25% discount on a new device if it is our of warranty.  I have had 2 replcements, one for a cracked screen, one for the band falling apart, and now I have another cracked screen, and they offered 25% off a new device.  Good luck.

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