help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DOA again and again...

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2016 17:10 - last edited on ‎01-18-2016 14:54 by Moderator Alum

‎01-05-2016 17:10 - last edited on ‎01-18-2016 14:54 by Moderator Alum

I'm now on Fitbit Surge #4 and I cannot get it to charge in spite of trying multiple power sources, cables (including a known good cable). Once they connect via bluetooth it's like hitting a wall. It will sync once, then no charge, no update, nothing. I've tried multiple restarts and every other fix recommended in the forum as well as multiple calls to Customer Support, all to no avail. The single unit that has worked from the very beginning ran through setup like a champ and has had no issues in the two weeks it's been in use. The second original unit has been replaced twice and both replacements have been DOA as well. What gives? Are they really that unreliable? I'm about to send all of them back, including the one that does actually work.

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎01-18-2016 15:05

‎01-18-2016 15:05

Welcome to the Fitbit family @SJH071936! Cat Very Happy Seems like you've exhausted all troubleshooting possible for this situation. At this point, I'd recommend contacting our Support Team via email. They're super nice and they definitely have the proper tools to take a deeper look into your trackers' behavior. When you contact Support, it would be a good idea to let them know about the troubleshooting steps you've followed to fix this. This will help them to provide you with a quick solution. Good luck and keep me posted with the outcome! Cat Embarassed

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer