help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disappearing info

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2016 07:31

‎02-06-2016 07:31

My Fitbit was tracking info just fine; then earlier this week it "lost" 2 days. Everything went to 0. And today, a Saturday , everything from Monday through Friday is gone. It's fully charged, and the only update came this morning which is installed. What did I do? It's only about 6 weeks old.
Best Answer
0 Votes
3 REPLIES 3

‎03-25-2016 07:38 - last edited on ‎01-29-2026 10:10 by Fitbit Moderator

‎03-25-2016 07:38 - last edited on ‎01-29-2026 10:10 by Fitbit Moderator

Hi @Keyb0ard1 welcome to the Community! This sounds indeed odd. Let me ask you something, are you still having this problem with your Charge HR? I would like to help you out if that is the case. Smiley Wink 

Have a nice weekend.

Heydy | Community Moderator, Fitbit
Best Answer

‎03-25-2016 07:43

In response to HeydyF

‎03-25-2016 07:43

The previous problem was resolved, thank you.


Sent from my iPhone
Best Answer
0 Votes

‎03-26-2016 06:24 - last edited on ‎01-29-2026 10:01 by Fitbit Moderator

In response to Keyb0ard1

‎03-26-2016 06:24 - last edited on ‎01-29-2026 10:01 by Fitbit Moderator

Thanks for getting back to me @Keyb0ard1! Sounds pretty cool that your previous issue was resolved. If you have any inconvenience or any other question in the future, let me know, ok? Woman Wink

I'll be around! Have an awesome weekend. Woman Very Happy

Heydy | Community Moderator, Fitbit
Best Answer