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Electric shocks when wearing my Surge

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‎04-30-2016 09:08 - last edited on ‎12-17-2016 08:36 by Moderator Alum

‎04-30-2016 09:08 - last edited on ‎12-17-2016 08:36 by Moderator Alum

Hi,
I recently got a Fitbit surge and now most days when I touch something metal (car, door handle etc) I get an electric shock. Could it be the Fitbit? Has anyone else has this issue?
Thanks.
Julie

 

Moderator edit: Clarified subject.

Best Answer
3 REPLIES 3

‎05-01-2016 04:40

‎05-01-2016 04:40

Welcome to the Forums @Jhharris1. If you are experiencing this, I recommend contacting directly our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎12-03-2016 14:32

‎12-03-2016 14:32

Has this issue been solved? How did you solve it?

Best Answer

‎12-17-2016 08:36

In response to JESmith0410

‎12-17-2016 08:36

Thank you for your participation in the forums @JESmith0410! At this moment we don't have this issue as a common problem with the band, that's why it's best to contact directly with a Fitbit representative so they can further investigate the issue. You can do so and let me know how it worked for you! Smiley Wink

 

Your feedback is very appreciated, I'll be around and once again welcome to the Forums! Heart

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