02-06-2018 03:51
02-06-2018 03:51
Woke up this morning to find my Surge showing over 17k steps even though it was still on the charger and I hadn't used it yet. How do I fix this?
02-06-2018 06:50 - edited 02-07-2018 09:47
02-06-2018 06:50 - edited 02-07-2018 09:47
Nice to see you here @RM52, welcome!
It's very odd, that you have steps information when you wake up! It might be that your tracker felt some vibrations depending on where you put it to charge. You can check at what time your Surge picked up those movements to have an idea of what happened. Once you find a way to take advantage of your Surge readings, it'll be easier to know exactly where all this data is coming from.
You can follow these suggestions on how to delete steps on the Dashboard.
In your Dashboard online you can get more information and details about your data, if you check the timeline of the day, you'll see at what time this is happening.
Hope this helps and let me know if you need more help! It's great to have you in the Community!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
02-06-2018 06:55
02-06-2018 06:55
02-07-2018 08:20
02-07-2018 08:20
You're very welcome @RM52! I wish you good luck with that! Let me know if you need more help.
If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!
Have a great day!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.