Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Erroneous Tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

Woke up this morning to find my Surge showing over 17k steps even though it was still on the charger and I hadn't used it yet. How do I fix this?

Best Answer
3 REPLIES 3

Nice to see you here @RM52, welcome! 

 

It's very odd, that you have steps information when you wake up! It might be that your tracker felt some vibrations depending on where you put it to charge. You can check at what time your Surge picked up those movements to have an idea of what happened. Once you find a way to take advantage of your Surge readings, it'll be easier to know exactly where all this data is coming from. Smiley Happy

 

You can follow these suggestions on how to delete steps on the Dashboard.

 

In your Dashboard online you can get more information and details about your data, if you check the timeline of the day, you'll see at what time this is happening. Cat Embarassed

 

calories.PNG

 

Hope this helps and let me know if you need more help! It's great to have you in the Community! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
Thanks for your suggestions. Much appreciated!
Best Answer

You're very welcome @RM52! I wish you good luck with that! Let me know if you need more help. Heart

 

If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!

 

Have a great day! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer