Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see that you're digging into the Forums @Roxsanne, let me give you a warm Welcome to our Community. ![]()
Thanks for posting your question here. Good to hear that you're interested in using your little friend again. Why don't you clean the contacts on your Fitbit and charger first, restart it and try to set it up again as a new device. Make sure that your syncing device and the Fitbit App are up to date. If after that you're still getting the same error, please attach an screenshot of it.
Have a good one.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see that you're digging into the Forums @Roxsanne, let me give you a warm Welcome to our Community. ![]()
Thanks for posting your question here. Good to hear that you're interested in using your little friend again. Why don't you clean the contacts on your Fitbit and charger first, restart it and try to set it up again as a new device. Make sure that your syncing device and the Fitbit App are up to date. If after that you're still getting the same error, please attach an screenshot of it.
Have a good one.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.