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Faulty surge

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‎09-23-2017 00:58

‎09-23-2017 00:58

I've been issued a replacement surge which was a replacement for my original one when the band snapped and broke away from the watch face. The replacement surges is identical but faulty. Fitbit have said I can't have a refund, I can have a replacement surge or any other tracker but not the Ionic. Any suggestions on a replacement or how I should proceed. 

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2 REPLIES 2

‎09-23-2017 08:31

‎09-23-2017 08:31

@Avibinning If the band is the only issue then Amazon & E-bay sell aftermarket replacements. Youtube has "how to" videos. As for a replacement, check the forums for the other trackers to see which have the features and reliability you can live with or research other manufacturers. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎09-24-2017 05:23

In response to VF31AE3

‎09-24-2017 05:23

Thank you for your reply. My Fitbit is still under warranty until Sept 2018. As my options are limited (unless I have a 3rd surge delivered)  I was asking about the other trackers like the blaze, can any one currently using a blaze give some me feed back on how they track their runs without built in GPS

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