Feedback about Fitbit Surge

[SunsetRunner]

Having charging/ battery life problems with my Surge for a few months I contacted Fitbit after considerable communications with their customer services I have been told that apart from offering a 25% discount on another product there is nothing further they can do I asked if it could be returned to their warreny /Repair department as its 30 months old I was told that they don't have a repair facility at Fitbit, it seams their only interested in selling than keeping customers happy if I had been told it only had a life span of 24-30 months I would have purchased another or cheaper brand.

this is a big question everyone should be asking as this is not the cheapest fitness tracker on the market, 

Moderator edit: Updated subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @SunsetRunner, let me give you a warm welcome to our Community.

Sorry for the issues with your Surge. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Each scenario is different, but I think that you can use the option available according to your warranty information, as it was mentioned by our support team. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

See you around! 

[doctor777]

First Surge lasted just over 1 year, same offer of 25% discount. Bought another Surge, this one again lasted just over year. Considering alternatives.

[YojanaFitbit · Accepted solution]

A warm welcome to the Fitbit family! It's great to see you participating in our Community @doctor777.

Thanks for sharing what happen with your Fibit trackers. Fitbit offers a discount thinking in keeping you within the family, for you purchase a different product of keep using the one have. In this case if you prefer not to use it, because of the experience with this model, it's understandable. I'm taking the feedback of your case and I want you to know that for any other question or future help that you might need, we're here to help! 

I'll be around if you need anything else!