03-11-2018 08:44
03-11-2018 08:44
Surge heart rate no longer working and neither is the message preview on the watch. This is my second surge after a strap issue.
Answered! Go to the Best Answer.
03-16-2018 09:03 - edited 03-16-2018 09:05
03-16-2018 09:03 - edited 03-16-2018 09:05
Nice to see that you're digging into the Forums @Darran616, let me give you a warm Welcome to our Community.
You can try @WendyB suggestion, and if that doesn't help follow the steps in this post; this can help for both issues. Have you tried to manually turn off and on the Heart Rate feature on your Surge itself and then sync it? That might work!
Keep me posted.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
03-11-2018 09:50
03-11-2018 09:50
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
03-16-2018 09:03 - edited 03-16-2018 09:05
03-16-2018 09:03 - edited 03-16-2018 09:05
Nice to see that you're digging into the Forums @Darran616, let me give you a warm Welcome to our Community.
You can try @WendyB suggestion, and if that doesn't help follow the steps in this post; this can help for both issues. Have you tried to manually turn off and on the Heart Rate feature on your Surge itself and then sync it? That might work!
Keep me posted.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.