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Fit bit surge not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2017 21:00 - last edited on ‎02-04-2017 08:42 by Moderator Alum

‎01-30-2017 21:00 - last edited on ‎02-04-2017 08:42 by Moderator Alum

IMG_0690.JPG

 

Help it won't do anything else just stays like this what do I do??  

 

Moderator's edit: format

Best Answer
2 REPLIES 2

‎01-31-2017 01:31

‎01-31-2017 01:31

Try a restart using this procedure:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

 

It does no harm and can sort out all sorts of issues. Give it a few tries as it doesn't always work.

Best Answer

‎02-04-2017 08:41

In response to SteveH

‎02-04-2017 08:41

Hey there, @Nikky1-1! Thanks for joining us. In this case like our friend, @SteveH, said you can try a restart and if that doesn't help you can also try to set it up as a new device. Restarting it a few times in a row is sometimes the key. 

 

Let us know how it goes! Cat Very Happy 

Solange | Community Moderator, Fitbit
Best Answer