Fit bit surge strap

[Kate0704]

I have absolutely loved this fitbit surge UNTIL you have to come to change the strap! It's is the single most stupid design I have ever come across and I am furious because I have broken the watch trying to change it......for the second time!!! Solve this problem. 2 watches for a stupid design fault.

[SteveH]

The design of the Surge was that the strap could not be replaced. It's not surprising you find it difficult.

[Rich_Laue]

The strap is not designed to be easily changed, but there are YouTube videos explaining how to do it, and Amazon sells a replacement kit. My brother found it fairly easy to do following the video.

[YojanaFitbit]

Welcome aboard @Kate0704!  Thanks for your help @SteveH and @Kate0704.

Thanks for details on your post and for the attempts to solve the issues with your Surge. I've requested a case for you, our team will be contacting you via email shortly.  Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Let me know if you have questions about it. 

[Johnkey]

My 2 year old Surge strap broke a week or so ago. This it the most demotivating part about owning Fitbit products. I have been a loyal Fitbit owner for many years I have progressed from the first tracker ,to a number of Ones and then I bought an upgrade to a surge. Only to find that this expensive tracker has a design life of one watch strap. I have worn the same watch for many many years and had many straps. Why would the designers at fit bit think that a non replaceable strap was a even remotely a good idea.

This product is a complete fail.

[YojanaFitbit]

How you doing my friend @Johnkey? Welcome to the Forums.

Sorry about what happened to your band. Thanks for all this years with us and for sharing your feedback with us. We strive for excellent customer service, and customer satisfaction remains our number one goal. I checked with our support team and I've requested a case for you, our team will be contacting you via email shortly. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else!