help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Surge Home button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2017 09:53

‎01-15-2017 09:53

I bought the Fitbit surge today. I got it all set up no problems but I now can only swipe the screen. The home button will not work. I've tried the reset but it still does the same. 

Best Answer
0 Votes
1 REPLY 1

‎01-16-2017 05:34

‎01-16-2017 05:34

A warm welcome to the Fitbit Community @Mummytink. Hope you’re enjoying the forums! This is a pretty weird thing, it sounds like a hardware issue, but if you already restarted your Surge, I think it's best to contact Customer Support, so they can further assist you! Smiley Embarassed

 

I'll be looking forward to your new comments! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes