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Fitbit Surge quality

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‎10-05-2016 04:04

‎10-05-2016 04:04

I bought my Fitbit Surge over year ago and as I don't have any issues with functionality and features the quality of product could be better. It measure hear rate, GPS is great, steps, calories etc everything works how it should work. Hovewer over 1 year I had to replace my Fitbit twice. First time after less than 12 months screen developed some strange effect of darker stain when backlight was on. Fitbit support is great, no question asked, no hassle, it was replaced in 4 days. Second time band start peeling 2 months after I get replacement. Again support replace it. It's still under warranty for about 10 months and I might replace it 2 more times or even more but what happend after that? When it brakes again you need to buy new one. Surge cost around £160 and for that price you would expect something what will last longer than 10 or 2 months.

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‎10-08-2016 07:10

‎10-08-2016 07:10

Hi there @ogryzek, welcome aboard to our Community. I appreciate your feedback regarding the Surge quality.

 

I hope you don't need to buy another tracker, as long the warranty still is valid you can count with the help from our support guys, that will do anything to help you. Even if the warranty expired, our main objective is our user's satisfaction and I'm sure they can find a solution to get you back on track.

 

Regarding the quality, we work hard to deliver what our users wants and thanks to the feedback as the one you brought to our attention, the development team has made big changes to the quality of the newest models of the Fitbit trackers and I'm sure this wont stops here since new features and improvements are released constantly.

 

Optionally you check out Returns & Warranty for additional information.

 

Thank you again for your comments and keep participating in our Community.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎01-23-2017 06:23

‎01-23-2017 06:23

I also bought a Surge device just over a year ago to replace my fitbit One.  Shortly after I purchased the device I began having issues with the device holding a charge.  I contacted support who promptly sent me a replacement, which also had problems holding a charge.  Again I contacted support and the device was replaced.  The third device seemed to have addressed the battery issue, and I have been using it daily for just about 1 year.  The problem I ran across now is that the rubber coating on the band is separating from the watch.  This is annoying as also makes the device cosmetically unacceptable for business wear.  I contacted FITBIT support again, and was told that my device was out of warranty, but I could recieve a 25% discount on a new device.  I ask you, does it make sense to purchase another $250 dollar device, even at a discount when you will be throwing it away in a year?  

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