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Fitbit Surge

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‎04-23-2016 03:31

‎04-23-2016 03:31

My Surge is vibrating constantly while charging. I have shut it down and turned back on. I plugged the charger back in and it's still vibrating. What should I do now?
Debbie Joyner
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2 BEST ANSWERS

Accepted Solutions

‎04-23-2016 05:37

‎04-23-2016 05:37

Hi @ddjoy2

 
  • Does this happen when using any usb port to charge?
  • Does the the tracker only does this when charging? (not when a alarm goes of..)

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

View best answer in original post

Best Answer
0 Votes

‎04-28-2016 06:20

‎04-28-2016 06:20

Welcome to our Community @ddjoy2! Thanks for joining us! Man WinkI totally agree with @SunsetRunner's suggestion of restarting your tracker. If the vibration doesn't stop my best advise would be to contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

 

Hope you have a nice day! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

View best answer in original post

Best Answer
2 REPLIES 2

‎04-23-2016 05:37

‎04-23-2016 05:37

Hi @ddjoy2

 
  • Does this happen when using any usb port to charge?
  • Does the the tracker only does this when charging? (not when a alarm goes of..)

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Best Answer
0 Votes

‎04-28-2016 06:20

‎04-28-2016 06:20

Welcome to our Community @ddjoy2! Thanks for joining us! Man WinkI totally agree with @SunsetRunner's suggestion of restarting your tracker. If the vibration doesn't stop my best advise would be to contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

 

Hope you have a nice day! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer