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Fitbit Surge

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‎12-27-2017 11:44

‎12-27-2017 11:44

I’ve downloaded the Fitbit app. After almost 24 hrs of trying my new device won’t connwct to the app. I’m unable to update the tracker with a range of Domain error messages. I’ve done all the advice suggested in other links and still can’t use my device. 

 

Any other suggestions are welcome. Waste of money as it stands. 

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‎12-27-2017 13:33

‎12-27-2017 13:33

I would contact support and see what they can do to help you

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-27-2017 13:50

In response to WendyB

‎12-27-2017 13:50

Yeah I have , done all the troubleshooting tips they’ve suggested yet still no success unfortunately. 

 

Theyve referred it on to another department apparently. 

 

Thanks 

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