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Fitbit not operating as it should

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‎08-22-2017 11:20 - last edited on ‎08-31-2017 15:02 by Moderator Alum

‎08-22-2017 11:20 - last edited on ‎08-31-2017 15:02 by Moderator Alum

It is showing Fitbit logo and not proceeding beyond. On contacting support they told nothing can be done as warranty is over.  Any hack possible?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-22-2017 12:16

‎08-22-2017 12:16

@DCHK Try letting the battery drain to zero. This would be about 24 hours after the display goes blank. Once  that happens charge and restart. Good luck!

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎08-30-2017 10:22

In response to VF31AE3

‎08-30-2017 10:22

Thanks for the suggestion. It worked. Really appreciate But now the problem is date is old 7 and time is weird. 

Tried to reboot and reconnect from fitbit account. Nothing happens

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‎08-30-2017 19:54 - edited ‎08-31-2017 15:01

In response to DCHK

‎08-30-2017 19:54 - edited ‎08-31-2017 15:01

Nice input @VF31AE3. Way to go! Smiley Happy

 

@DCHK thanks for the update. In order for your date to be correct, I suggest syncing your tracker. If you're having issues syncing I recommend checking out this post with further troubleshooting steps. 

 

I suggest trying the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon
  2. Tap Set Up a Device.
  3. Choose your Surge and follow the onscreen instructions to continue.

Let me know if this works! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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