Broken or damaged wrist band? Click here to file a claim on your device's in-warranty Fitbit band. In-warranty customers: Check your eligibility to file an online claim here. Most customers who live in the United States, UK, and Europe can file a c...
So I bought the surge and I want to set the device so it goes off every 15 minutes with a silent alarm or vibration for me and not to disturb others. how do I do this? I can only set 8 alarms per day. when I bought it I asked the retailers and they s...
I charged my surge yesterday night and now my surge is in low battery!!
Hello,I was wondering if there is a way to sync my Surge over the integrated bluetooth connection of my laptop? I am using a desktop PC at home with the dongle, but I would like to know if there is any way to use the sync software on my laptop withou...
Just received my blue Surge today and I am totally disappointed with the brightness of the display. If you look at any of the product marketing pictures you will see bright white bold letters against a deep black background. This creates a customer e...
When I walk on my treadmill with my surge watch on, my watch will not record the correct mileage. The treadmill is correct when I walk 7 miles a day but my watch says I walked 1.9 miles. I have a bad back and hold on a lot while walking at the speed...
I track my exercise but after I log it onto the dashboard it never changes the regular step count/mileage. What am I doing wrong?
Hello Everyone, I just got my FITBIT SURGE and while comparing with the Charge 2/Blaze, I noticed there are atleast 4 features missing in Surge and they are : 1. Cardio Fitness Level 2.Sleep Stages 3.Reminders to Move 4. Calender Alerts I have ...
My Surge seems to be counting steps whilst I am on my bike and tracking a cycle with it! Why would it think I'm doing steps when I've told it to track a cycle? Can anyone help?
I originally posted my issue on August 10 and have not seen any updates. I have been unable to sync since August 10, and have only had luck syncing with my laptop once. I am aware that this is more of an Android issue, but would like to know if anyon...
Hi there, This is my first week using Surge and I was so excited to see how many steps I am doing in a day and how many km I am covering. However, after about 3 days of great results it just seems that my results are too good to be true. For example...
I contacted the helpdesk today as I could not seem to find screen showing the overall cardiovascular fitness info that my wife can on her Charge 2. Although I had a very swift reply, I was disappointed to find out that only Fitbit Alta HR, Fitbit Bl...
I've not been able to sync my surge for days now, anything I can do?
I have a long-standing problem with my Surge where frequently it will stop counting steps if I swipe to see what my current step count is. I see the count but it will stay stuck there for a while. I usually take 20-30 steps before it updates again a...
I've just bought a Fitbit Surge. Turns out I should have looked more carefully at the known issue of the poor backlight display. Mine is already packed back up and going back to the store tomorrow. The surge is simply not fit for for purpose as the s...
My entire family competes on fitbit comps and has a wonderful time, until over normal wear and tear my surge band tears. Many people I know have had the exact same problems with their bands shortly after warranty ends. I am disappointed because now ...
I have purchased 3 Fitbit surges. I called today to try to get them to replace the last one I purchased because the touch screen stoped working. These watches don't last for the price. I have friends with the same problems. Moderator Edit: Clarifie...
I've had my Surge since it was released almost 2 years ago, and on the whole it's been a good product. Does anyone know if there is going to be some kind of successor to the Surge to be released in the coming months? Can Fitbit advise if anything is ...
So I will do an exercise and after I have finished it will say my total calories burned for the day is 2750 then I'll go back and Synch it again an hour later and I'll have lost 200-300 calories burned. I know the original calories burned is correct ...
Can no longer find "walk" in my exercise activity menu. Spinning and Elliptical weren't listed before on my SURGE. I've had it a little over a year and no problems.
It is showing Fitbit logo and not proceeding beyond. On contacting support they told nothing can be done as warranty is over. Any hack possible? Moderator edit: updated subject for clarity
Hi to everybody.I got a second hand surge and for the last moth my GPS won't work even after rebooting my Surge or syncronizing it. Does anybody know a way to fix it ?Thanks
Charged battery for four hours and only lasts a day and this started last couple of days and no synching of runs since last weeki also tried to contact support but number they gave me for twitter does not fit in my phone and I'm in New Zealand. I nee...
Calculations before were about 0.05 off and now over the past week have been off by 0.25 either cutting my run short or making my run longer than it was. This is a route I have used for a long time. I have used both map my run and my Surge to calcu...
The face on my surge is all fine lines down the face and it's hard to see what's on the watch
I got stuck in a downpour a couple of weeks ago when running with my Surge. Condensation appeared under the screen which eventually went away but has left what appears to be water marks under the display. When the background light comes on, there are...
Well here I go again. Why is this watch band only lasting a year? I take care of it and love the features but can not tolerate the fact that it only last a year. It is too expensive to have to replace so often.
Just bought the surge and I have had it connected to my laptop for 3 hours. I have switched between the three different usb ports and all are ok but not charging my surge. i tried to update it and it says battery too low. Help...
I bought a Surge in April 2016. Loved the functionality of the watch, but that feeling was soon gone two months in when the band began bubbling under the surface. I contacted support and was impressed with how fast they got a new one out to me. What ...
HelloI have had a Surge for about two months(Fathers Day gift). I wear it pretty much 24/7 but do not subject it to water other than incidental contact. I have noticed on several occasions that there is condensation inside the display. The buttons ar...
For about the last 18 months, I've been a Fitbit Surge user. Unfortunately, I've had a few issues with the unit's build quality and the accuracy and reliability of the GPS. On the plus side, Fitbit's support team has been fantastic and I like the pla...
Surge has stopped syncing with via my phone.(It has done this once before but suddenly started syncing again)Why does it do this?How can I get my Surge to sync again?Can anyone help?Thanks.
*edit* Please mods don't edit my forum titles.I do not appreciate censorship of my post! The Surge stopped holding it's charge at the same time the warranty expired.There is no abuse, no deception and nothing negative or hostile. I posted to see if ...
Fellow Surge owners, I believe that you are enjoying your Surge.I am sure that you will agree that Surge is most expensive and premium device of Fitbit family. I have created a feature request for Surge software update with better functionality.Pleas...
I had my Fitbit Surge setup on multiple Android devices and my Windows 10 PC and all was well. During the last week my data quit sync'ing. I tried everything to get it to sync and it didn't work. I turned bluetooth off and on, restarted devices, e...
So my screen won't swipe on a new surge. I've restarted it several times but this has not sorted the issue. Does anyone have any other solutions?
Was just wondering is anyone knew where we could get a replacement metal clasp for the surge band?? Or if we have to buy a whole new band? Cheers
HI,I am new to the forum, but have been seaching for a fitness tracker for a few months.Eventually I narrowed it down to the Surge or Vivoactive HR, as I require HR and GPS with multisports tracking ability.As the price difference is about £50 betwee...
My notifications are not working on my Surge - have tried reinstalling the app, adding a new device etc etc as found in previous old posts - but still not working - can you help please ? Thanks
Hello support and community, I've had my surge for just over 2 years and it's been great. However last weekend the screen went off, they is no display but I do sometimes get a grey background glow. I look through the forums and tried the things they ...
