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Touch screen is not working

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‎08-28-2017 20:19 - last edited on ‎08-30-2017 17:11 by Fitbit Moderator

‎08-28-2017 20:19 - last edited on ‎08-30-2017 17:11 by Fitbit Moderator

I have purchased 3 Fitbit surges. I called today to try to get them to replace the last one I purchased because the touch screen stoped working. These watches don't last for the price. I have friends with the same problems.

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎08-30-2017 13:59

‎08-30-2017 13:59

Out of curiosity, if you were unhappy with the first Surge why did you buy the other 2?

Best Answer

‎08-30-2017 16:46

In response to TwoBit

‎08-30-2017 16:46

@TwoBit Unless they were bought at the same time?

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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0 Votes

‎08-30-2017 17:05

In response to VF31AE3

‎08-30-2017 17:05

Yes, I thought of that but that's quite the leap of faith to buy 3 of something that expensive with no prior experience with the product.

Best Answer

‎08-30-2017 17:18

In response to TwoBit

‎08-30-2017 17:18

I don't have a lot of extra time and I didn't want to have to get used to using a different one. It was a mistake on my part. As much as it cost it should last longer. 

 

Best Answer

‎08-31-2017 04:14

In response to TwoBit

‎08-31-2017 04:14

The 3rd one I didn't purchase, My mom did and it was the wrong size so she gave it to me. The  2 I purchased wouldn't hold a charge and I did everything that my research said to do and it didn't work. Also the band on the 2nd one I purchased started pealing off.

I had a garmin that lasted for 6 years and it was the first gps tracker I owned. I  have a new garmin so I will see how long it last. 

Best Answer

‎08-31-2017 08:29

In response to Hoganfitness

‎08-31-2017 08:29

Are the 2 that won't hold a charge still under warranty? Have you tried contacting Fitbit to see if they will replace them?

 

Best Answer