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Surge band torn

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‎08-29-2017 19:26 - last edited on ‎08-31-2017 09:41 by Fitbit Moderator

‎08-29-2017 19:26 - last edited on ‎08-31-2017 09:41 by Fitbit Moderator

My entire family competes on fitbit comps and has a wonderful time, until over normal wear and tear my surge band tears.  Many people I know have had the exact same problems with their bands shortly after warranty ends. I am disappointed because now I will no longer be able to use my fitbit on my travel abroad and share challenges with my family across the world. Fitbit I had hoped for more from a brand I would hope supported long term customers. 

 

 

Moderator edit: updated subject for clarity.

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3 REPLIES 3

‎08-29-2017 20:29

‎08-29-2017 20:29

I'm really sorry but warranties are there for a reason.

 

Same happens with big appliances.  They wont replace after a while. Fitbits is no different.

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-30-2017 01:48 - edited ‎08-30-2017 02:04

‎08-30-2017 01:48 - edited ‎08-30-2017 02:04

@Yellow1234. If the band for the Surge is the only problem then Amazon has aftermarket replacements. About $20 USD. Check out YouTube for the "How to" videos first to see if it's something you or a friend can do. Good luck. Thanks @WendyB for the constructive observation, comments and positivity. A. H.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎08-31-2017 09:28

In response to WendyB

‎08-31-2017 09:28

@Yellow1234 wrote:

This is some of the worst customer service I have ever experienced. I will never buy from fitbit again. My entire family competes on fitbit comps and has a wonderful time, until over normal wear and tear my surge band tears. I would love to continue to use this product, but when reaching out to customer service they were horrendous. They were rude, scripted, extremely unhelpful, and when speaking to a manager he was very unprofessional. Many people I know have had the exact same problems with their bands shortly after warranty ends. I am disappointed because now I will no longer be able to use my fitbit on my travel abroad and share challenges with my family across the world. Fitbit I had hoped for more from a brand I would hope supported long term customers. 

  

@WendyB wrote:

I'm really sorry but warranties are there for a reason.

 

Same happens with big appliances.  They wont replace after a while. Fitbits is no different.

 

@WendyB, as the title indicates this thread is about the customer service experience not warranties. I'm sure @Yellow1234 knows how warranties work. 

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