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My surge is not syncing up!

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‎09-01-2017 11:46

‎09-01-2017 11:46

I've not been able to sync my surge for days now, anything I can do? 

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‎09-01-2017 12:41

‎09-01-2017 12:41

Your mobile and Surge have lost connection @Joannat82, normally just going to bluetooth under settings on your mobile and turning off, waiting a minute or two and turning back on will let them get reacquainted by clicking the surge when it pops up in the discovered devices list.  If this doesn't do it for you (or you need more detail) here is a terrific link.

Thanks for checking, great to "see" you here! 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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