Battery and synching

[Philipwithonel]

Charged battery for four hours and only lasts a day and this started last couple of days and no synching of runs since last week

i also tried to contact support but number they gave me for twitter does not fit in my phone and I'm in New Zealand. I need surge to work as I'm training for a 50km off road run 

[WendyB]

I would try facebook or email them

But try these steps before you do as they will ask you too

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[YojanaFitbit]

On behalf of all our Fitbitters friends, I welcome you @Philipwithonel! Nice to see you again @WendyB, I missed you! Thanks for sharing that info! 

It's great to know that you're using your Fitbit to do your training! Excellent choice! Keep an eye on your email inbox, as I've gotten in touch with our Support Team. They will reach you back shortly, so you can explain what is happening with your Surge! Please let me know if you have more questions!

And good luck in your competition! 

[Philipwithonel]

Morning. Not sure what has happened but the battery issue and sync seems to be sorted as battery now shows full and all the runs are now in. I will keep an eye on this and see what happens so thank you for your replies 

[YojanaFitbit]

Thanks for getting back @Philipwithonel! So glad to hear that your Fitbit is working as it should. And indeed, keep an eye on your Surge and let me know if you need anything else. 

If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle: 

• Please show me your sleep pattern (both good and poor sleepers)
• Saturday Humor
• Hiking, share your experience!

Have a great week!