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Can't sync

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‎08-27-2017 13:07

‎08-27-2017 13:07

Surge has stopped syncing with via my phone.

(It has done this once before but suddenly started syncing again)

Why does it do this?

How can I get my Surge to sync again?

Can anyone help?

Thanks.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-27-2017 23:49

‎08-27-2017 23:49

Syncing problems can happen from time to time, often with no apparent reason.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

View best answer in original post

Best Answer
2 REPLIES 2

‎08-27-2017 23:49

‎08-27-2017 23:49

Syncing problems can happen from time to time, often with no apparent reason.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer

‎08-28-2017 16:37

In response to SteveH

‎08-28-2017 16:37

Thanks SteveH.  It was kind of you to respond and after several restarts the Fitbit Surge suddenly started syncing!Thanks again.
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