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Any new information on the Surge syncing issue after Android update?

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‎08-31-2017 05:36

‎08-31-2017 05:36

I originally posted my issue on August 10 and have not seen any updates. I have been unable to sync since August 10, and have only had luck syncing with my laptop once. I am aware that this is more of an Android issue, but would like to know if anyone has heard anything from Fitbit on this.

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2 REPLIES 2

‎09-02-2017 06:49

‎09-02-2017 06:49

@SunsetRunner when it comes to the computer and syncing you first have to make sure that the phone is stl not connected to the Surge.Turn the phones bluetooth off or move the phone at least 3p feet away.

Syncing with the android try a two button restart, or a shutdown through the settings menu on the Surge. Then restart the phone, if it still doesn't sync remive the Surge from the phones Bluetooth settings. 

Try again.

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‎09-02-2017 08:57

In response to Rich_Laue

‎09-02-2017 08:57

Hi @SunsetRunner! Thanks for posting you inquiry here! Cat Happy

 

I was not aware of syncing issues related to Fitbit Surge, but it might be related to this issue reported with Samsung users: Android users unable to sync after Samsung Update. If that's the case the last official information that we have is in this post.

 

Now, I'd like to check some steps with your Surge to see if it's connecting properly since you mentioned you're using a laptop, please follow this steps. And let me know if this helped!

 

I'll be around! Smiley Happy

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