Fitbit surge 2 day battery life

[Thaylin]

I so I originally had to eoxchange my fitbit surge because the band was tearing around the screws. I got a new one and for some reason it only will keep a charge for 2 days. I contacted support and all they can do is offer to send a new fitbit, but each one has the exact same issue. I follow the proper charging rules,

I use the offical charging cable

I use a computer, not an outlet or even my car

I charge for only 2.5 hours initially

One thing I noted with this last one is that the actual required initial charge time was about an hour, after that all the extra time was technically wasted.

All day sync is enabled, but was previously when I had the normal 5 day life, before they suposedly increased it to 7 days, and should nto cause me to lose half+ of my life.

Call notifications are off

No alarms

What is going on, this is making me very upset.

[Rdm0982]

Mines doing same thing. Has been for a few months. Support is useless. Throwing it in the trash. Leaving negative reviews everywhere possible

[ScarlettO]

Mine just started doing the same thing!  It's only holding a charge for a day.  All the settings are the same as they always have been.  I've had this for three months and three days so I'm a little disappointed.  Especially because I noticed today that the wrist band is tearing at the screws.  Hopefully they will send me a new one and I'll have better luck.  Given the cost of the device, it should last for at least a year or two and be relatively troublefree.

[Rdm0982]

Mines been acting up for two months.  Support gave me the run around. If you are successful you get a refurbished used one which isn't optimal to me.  I'm researching to switch companies now as this is a well documented problem and fitbit offers no solution.  It's been an issue since last update it seems.  A software issue or something

Sent from my Verizon Wireless 4G LTE Droid

[ScarlettO]

I just spent 35 minutes on the phone with support.  They assured me that it will be replaced with a new Surge.  Perhaps because it's still pretty new (3 mths old).  We'll see what happens.... 

[Emilygjj]

Where is this magial phone support number????????// Mine is crap, its inaccurate and it is dying all the time and yet I cannot find a ph number to call them on!

[Thaylin]

If you google "fitbit support" it gives it to you, on the screen, 1 (877) 623-4997

[rmccloskey3]

Mine just turned to crap this weekend. I preordered it so Ive had it since day one and had consistenly gotten about 5 days, thats with alarms and tracking 2 hours workouts 5 times. Now it has inexplicably dropped to about 2 days. What the heck!?

[ScarlettO]

I called 877-623-4997.  I received an email last night saying it had already shipped.  Hopefully this one works...

[Rdm0982]

Solution is to go into app on phone. Click on device and change all day sink setting to off.  My life now is back to normal.  Only sinks when opening phone but life is long again. The last update screwed something up and they haven't figured it out yet. 

Sent from my Verizon Wireless 4G LTE Droid

[Thaylin]

As I pointed out in other posts this is not a SOLUTION. this is a WORK AROUND. 

[Trelander]

So - In my opinion this is a firmware issue from the update in Nov / Dec. I have already had them send me 3 more surges.. 3!!! Even when I tell them they have already sent me it, its not the device you should check the software. 

This is happening in a widespread way and they just want to keep sending new devices that do the exact same thing. I am not sure why they would prefer to send me new devices instead of just fixing the issue but I guess they have money to toss in the trash.

If something is not updated in the next month or so I will be switching devices - if I have to charge the device every single day - then I am going to buy a more versitle device (Android Wear Style)

[Mudjekeewis]

I have had the battery problem for just over a month, it was barely lasting 24 hours.   Before that I had the Surge for nine months without a battery problem.

Prior to yesterday I have tried the reset many times but it had no effect.  I was wearing the tracker for about 23 hours a day and charging it for the other hour. 

Yesterday I forgot to put in on after my shower and it was about three hours before I noticed I wasn't wearing it.  It is only a day so far but the battery level has hardly dropped since then.

[Mudjekeewis]

It is now lasting over four days between charges instead of just over one day.  I now make sure it is fully charged each time.

[Thaylin]

 I am pretty much done with fitbit, this will be my last watch from them, and if I have to buy my friends watches myself I am going to try and make sure it is the last of my friends as well..

I have worked with the support for a couple weeks now to try and show them there is a problem, however they refuse to ackowledge it. They even showed themselves that with allday sync the battery depleted its charge 2.5+ times faster than without it, leaing the battery life at below 3 days, yet still said that is not "rapid depletion".

I used to brag about how good their suport is, now list it as the reason people should avoid them like the plague.