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Fitbit surge battery replacement

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‎07-29-2018 19:13

‎07-29-2018 19:13

Hi! I have fitbit surge watch, bought it in December 2015. Now the battery doesn't last more than a day. And if GPS is on, battery drains in 15-20 min. What can I do now ?? Is there something wrong with the battery? If yes where can I find a new one and get replaced??

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5 REPLIES 5

‎07-30-2018 10:14

‎07-30-2018 10:14

The battery is not replaceable. 

 

It's lasted a long time. They don't last forever. I suspect it is.on it's last legs

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎08-06-2018 08:23

In response to WendyB

‎08-06-2018 08:23

Now battery is totally dead. It shows charging on external supply but switches off as soon as charger is removed.

Any solution??

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‎05-11-2019 09:50

In response to vikasbnl

‎05-11-2019 09:50

Did you find the solution ?

I am facing same problem..works when connected to chargers but on removing charger cable stops working.

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‎05-11-2019 10:26

In response to WendyB

‎05-11-2019 10:26

If the Fitbit Surge is working properly, but the battery does not holds charge, it is the responsibility of the company to provide battery replacement services.

Otherwise, the owners of the watch have been taken for the ride on purpose.

In this case, the Federal Government should take steps to force the company remedy the situation.

 

At this point, I hope that the company voluntarily will provide the solution for the battery problem.

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‎05-25-2019 21:13

In response to Svch

‎05-25-2019 21:13

Look for other posts in the forum. The batteries ARE replaceable, either by doing it yourself or sending it to an outfit who does. Apparently FitBit does not get involved, and notice they no longer offer the Surge. Doesn’t mean you can’t keep them going or have them fixed. Your choice.

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