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Fitbit surge has wrong time and date

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‎09-05-2017 16:15 - last edited on ‎09-09-2017 10:31 by Moderator Alum

‎09-05-2017 16:15 - last edited on ‎09-09-2017 10:31 by Moderator Alum

We were away for a month and I didn't use my Fitbit surge now the date and time  is all wrong 

Can't find a phone number in Australia to call.

 

 

Moderator's edit: Edited title for clarity. 

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4 REPLIES 4

‎09-05-2017 18:27

‎09-05-2017 18:27

@Rosashellie wrote:

We were away for a month and I didn't use my Fitbit surge now the date and time  is all wrong 

Can't find a phone number in Australia to call.

 

I've turned my Surge off for several months a couple of times; I've found all I need to do is synch my tracker either via the phone or the Fitbit Connect app and the time and date are reset.

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‎09-06-2017 05:13

In response to shipo

‎09-06-2017 05:13

When I got the surge like you,the date and time were wrong,try syncing it to your phone or I pad.

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‎09-09-2017 10:37 - last edited on ‎11-18-2025 09:39 by Fitbit Moderator

In response to harrypotter2

‎09-09-2017 10:37 - last edited on ‎11-18-2025 09:39 by Fitbit Moderator

Hi there, @Rosashellie! It is nice to see you all! In this case, as our friends suggested it was probably because you didn't use it for a long time, but at the time you sync all your information including time and date will be corrected. Also, make sure your phone's Bluetooth is On and there is good internet connection.  

@shipo, @harrypotter2, thanks for your help! Heart

At the moment there is no Australia phone number, however you can contact them by chat or email. 

Let us know how it goes! 🙂

Solange | Community Moderator, Fitbit
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‎09-11-2017 00:16

‎09-11-2017 00:16

I had forgotten to recharge my Surge and it was drained for a couple of days. After I recharged it the time wouldn't sync even though the Fitbit app said it was synced. It would sync the activities & HR but not the time. I only use the clock dial so I don't know if the date was off too.

Resetting (home + lower right keys) didn't fix it, messing around with bluetooth didn't fix it, shutting it down didn't fix it. I think I did some other things on the fitbit app but nothing worked. The only solution that worked for me was to log into fitbit.com, where I had setup the device, hit the gear icon in the upper right-> Settings. Under Advanced settings I changed the timezone to UTC -7, hit submit, then waited until it synced with the watch. Oddly enough, the watch then showed the time for UTC -6, which is the correct time. I changed the timezone on the website to UTC -6 and had it sync. It stayed on the correct time. Perhaps messing around with the time settings on the website will fix your Surge. I hope this works for you.

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