help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge, help in India

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2017 19:52 - last edited on ‎02-20-2017 04:34 by Moderator Alum

‎02-18-2017 19:52 - last edited on ‎02-20-2017 04:34 by Moderator Alum

The front rubber of the strap has raised upThe front rubber of the strap has raised up

 

 

Dear sir,

I am a fitbit surge user, recently the end part of the rubber strap has slightly raised up, which is kind of worrying me as it could be the start of the rubber coming out completely.

 

its hardly 4 months after using fitbit surge, I Reside in Mumbai,India 

 

fitbit service centres aren't widely spread in India, please help giving me the best solution for this issue

thank you

 

Moderator edit: Clarified subject.

Best Answer
1 REPLY 1

‎02-20-2017 04:23 - edited ‎02-20-2017 04:27

‎02-20-2017 04:23 - edited ‎02-20-2017 04:27

Hey @rohitg511, it's awesome to have you in the Community! Woman Very Happy

 

Thank you for joining us, I appreciate the details and the picture in your post; sorry about the issues with your band. Have you tried to contact our Support Team? They can verify your warranty information and give you the best options based on this. You can reach them via email, or in a faster way via chat or calling at:

 

  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes