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Surge Not holding charge, white screen

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‎02-18-2017 08:36

‎02-18-2017 08:36

I charged last nite got notification at 11:34 it was charged woke up early 5:30 put it on now it's dead no gps on and the screen is white

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‎02-20-2017 04:42 - edited ‎02-20-2017 04:43

‎02-20-2017 04:42 - edited ‎02-20-2017 04:43

A warm welcome to the Fitbit Community @Judic! Hope you're having a great day. Woman Very Happy

 

Sorry about your Fitbit Surge not responding! I would suggest performing a hard restart to help your little buddy. It might be stuck, as the battery usually takes longer to drain out. After doing this, please charge it again and sync your Fitbit to check the battery level on the App. Cat Happy

 

If this is the first time that your Surge is having that issue, you can test it out for the week, in this happens to often; it'd be better to contact our Support Team to further investigate.

 

Keep me posted on the resolution! Woman Wink

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