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Fitbit surge not working

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‎05-13-2017 23:37

‎05-13-2017 23:37

I just opened my new surge. Downloaded the app and paired the device to my phone. 

Th backlight doesn't work and the buttons don't work. I cannot reset the Fitbit either. Should I return it? 

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‎05-14-2017 10:19

‎05-14-2017 10:19

By all means. A product should work out of the box, but defects do slip through. Fitbit will happily replace it if you bought from them or go back to the store.

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