help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge strap has come away

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2018 23:56 - last edited on ‎10-23-2018 06:34 by Moderator Alum

‎10-21-2018 23:56 - last edited on ‎10-23-2018 06:34 by Moderator Alum

On my second Fitbit surge since 2016 and the second one has done the same as the first, strap has come away from the face of the Fitbit unit. Really disappointed by this as it seems to be a common problem, is there anyway of getting it fixed? Superglue? ☹️ Really disappointed as I love my surge! 

 

Moderator edit: Updated subject for clarity.

Best Answer
1 REPLY 1

‎10-23-2018 06:33

‎10-23-2018 06:33

Thanks for sharing your feedback @Shelleyt23! 

 

Sorry about what happened to your replacement. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes