10-21-2018
23:56
- last edited on
10-23-2018
06:34
by
YojanaFitbit
10-21-2018
23:56
- last edited on
10-23-2018
06:34
by
YojanaFitbit
On my second Fitbit surge since 2016 and the second one has done the same as the first, strap has come away from the face of the Fitbit unit. Really disappointed by this as it seems to be a common problem, is there anyway of getting it fixed? Superglue? ☹️ Really disappointed as I love my surge!
Moderator edit: Updated subject for clarity.
10-23-2018 06:33
10-23-2018 06:33
Thanks for sharing your feedback @Shelleyt23!
Sorry about what happened to your replacement. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.
Please let me know if you need anything else!
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