help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge won't hold a charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2018 07:26

‎06-25-2018 07:26

Hey guys, I just got my Fitbit surge from my mom as she upgraded to a new Fitbit, and I was told by her the battery life on it was incredible 5-6 days on a 2 hour charge. However, when I plugged it in overnight and only gave me 15 hours of battery. Charged it again and tried resetting it and same thing, but this time saying it was a quicker full charge.

 

Wondering if any suggestions on restarting it or what can be done to increase battery life to full potential.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-27-2018 08:45 - edited ‎06-27-2018 08:46

‎06-27-2018 08:45 - edited ‎06-27-2018 08:46

Nice to see that you're digging into the Forums @Jcarpe13, let me give you a warm Welcome to our Community. Woman Happy

 

Congrats! That's a great gift, you should be very happy. Thanks for trying those steps to make it charge properly. I think that your Surge must be having software issues, so please follow these steps to reconnect it with your syncing device and let's give it a try again.

 

You might find these information on how to take care of your Fitbit very useful, so it can have a good and long life.

 

I'll be around! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
1 REPLY 1

‎06-27-2018 08:45 - edited ‎06-27-2018 08:46

‎06-27-2018 08:45 - edited ‎06-27-2018 08:46

Nice to see that you're digging into the Forums @Jcarpe13, let me give you a warm Welcome to our Community. Woman Happy

 

Congrats! That's a great gift, you should be very happy. Thanks for trying those steps to make it charge properly. I think that your Surge must be having software issues, so please follow these steps to reconnect it with your syncing device and let's give it a try again.

 

You might find these information on how to take care of your Fitbit very useful, so it can have a good and long life.

 

I'll be around! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer