For some reason now the Fitbit surge has started turning itself off.
i like up this morning to find it off. It was fully charged.
i turned it back on and even gave it another charge.
2 hours later it's off again.
turned it on and it's still showing as fully charged so it's keeping the charge.
i have had problems syncing the watch on 2 devices and have a feeling this is all linked.
is there an email address I can contact Fitbit on to get a replacement watch?
only had to 18 months and wouldn't want to spend money getting a new Fitbit if they are this unreliable.
i have really enjoyed the Fitbit community and have become reliant on the stats it provides.
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Then read the warranty
https://www.fitbit.com/legal/returns-and-warranty
Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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Best Answer