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Fitbit surged turning itself off now

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For some reason now the Fitbit surge has started turning itself off.

i like up this morning to find it off. It was fully charged.

i turned it back on and even gave it another charge.

2 hours later it's off again.

turned it on and it's still showing as fully charged so it's keeping the charge.

 

i have had problems syncing the watch on 2 devices and have a feeling this is all linked.

 

is there an email address I can contact Fitbit on to get a replacement watch?

only had to 18 months and wouldn't want to spend money getting a new Fitbit if they are this unreliable.

i have really enjoyed the Fitbit community and have become reliant on the stats it provides.

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Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Then read the warranty

https://www.fitbit.com/legal/returns-and-warranty

 

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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