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GPS not connecting

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‎05-18-2016 10:50

‎05-18-2016 10:50

Hi

 

When using my Fitbit Surge outdoors on free run, hike etc. it is taking up to 5 minutes before it can find a GPS signal

 

Once found it remains on and if you stop the run and then start a new one it finds GPS immediately

 

I have tried this in a few different locations and have had the same problem. This only started happening around 2 months ago and it used to work fine.

 

Has anyone else had this problem and know what it might be?

Best Answer
4 REPLIES 4

‎05-19-2016 08:02

‎05-19-2016 08:02

Welcome to the Fitbit Community @robsimm88! I hope you're doing great! 

Let me help you out, try performing the restart 2 or 3 times in a row this will refresh the internal logs of your tracker, then turn off the GPS and turn it back on, reboot your mobile device and double check that your mobile network is working properly. 

 

Let me help you out! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎07-25-2017 19:03

‎07-25-2017 19:03

Did you ever find a solution to your GPS issue?

Best Answer

‎07-26-2017 06:10

In response to 13guppies

‎07-26-2017 06:10

If you are moving it takes longer to sync with the GPS satellites.  Rebooting your tracker can help.  Hold the left and bottom right buttons to force a reboot.

Best Answer

‎07-29-2017 09:13

In response to Sparky617

‎07-29-2017 09:13

I'm glad to see you here in the Forums, your comments are very important for us @13guppies! Thanks for the suggestion @Sparky617! Heart

 

About the issue you're having with your GPS feature, indeed, some times high buildings, trees and weather may cause an interference on your GPS signal, but it sounds odd that only one tracker is having this hard time.  As @Sparky617 mentioned restarting the Surge tracker will help to fix any issue the tracker may have.  For best results, wait for your Fitbit to find the signal before you start your workout. Woman Happy

 

After trying that please keep me posted on the outcome of your situation. I'm very interest in keep helping you! So, you can keep enjoying your honey days! Heart

 

I'll be around! Smiley Happy

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