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Surge Won't Turn On

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‎07-17-2017 22:58

‎07-17-2017 22:58

So I got my surge today. It indicates it is fully charged however when I unplug it it shuts down and won't turn on no matter how long I charge it. Am I missing something or did it just ship broken?

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4 REPLIES 4

‎07-18-2017 12:01

‎07-18-2017 12:01

Welcome to the forums!

 

If you bought it here contact support. Or take it back to where ever you got it and exchange it.

 

Contact Support
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-19-2017 11:18 - last edited on ‎07-29-2017 09:31 by Moderator Alum

In response to WendyB

‎07-19-2017 11:18 - last edited on ‎07-29-2017 09:31 by Moderator Alum

Exactly the same as mine put on charge remove and dies in seconds. The instructions are a joke for such an expensive item IMO

 

Mines exactly the same .The instructions are a absolute joke .Fit bit hang your heads 

Best Answer

‎07-24-2017 17:31 - last edited on ‎07-29-2017 09:36 by Moderator Alum

‎07-24-2017 17:31 - last edited on ‎07-29-2017 09:36 by Moderator Alum

Customer support is awful but they will offer to sell you a replacement at a discount. Toss it in the trash and buy a different brand with reputable Customer Service.

 

And customer service is a joke.  They will offer to sell you a new one at a 25% discount rather than replace your current device.

 

Moderator edit: Word Choice

 

 

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‎07-29-2017 13:24

In response to clarkfp

‎07-29-2017 13:24

Hi @RogerMonahan, @Jase72 and @clarkfp! Nice to see that you're digging into the Forums! Thanks for the suggestion @WendyB! Woman Happy

 

@RogerMonahan and @Jase72 Sorry about what happen to your Fitbit Surge, I'd recommend restarting your it to see if this helps! If it doesn't, our team is always trying to give the best option for users using your Fitbit warranty, so in case that you haven't contact our Support Team, please let me know so I can arrange they can contact you directly!

 

@clarkfp  Thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along.

 

I'll be around!

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Best Answer