Got New Surge and Tracker Not Accruate

[SunsetRunner]

Hi,

I had the Surge for a year and the strap started to pop out of the body watch so I recieved new one today as its still under warrenty .

As a set up I replaced it with the new one on the App and its all set up ready to use.

When I take each step it is not tracking every step as my old Surge did and I don't think heart rate is accruate at all.

How can I fix this?

Kindly,

Lama

[SolangeE]

Hey, @SunsetRunner! It is nice to see you around. Oh no! let's try to fix your new buddy by performing a restart, please! 

Let me know how it goes! 

[SunsetRunner]

I have reset/restarted the Surge few times and the heart rate seems fine now.

Although the steps I am not sure about, it takes a while to add up, lets say I take 10 steps, it can sometimes take few mins to add it up to whatever steps I took on that day.

Is there a factory reset where I can reset up the surge?

[MarreFitbit]

Very strange let me say @SunsetRunner. I'd recommend making sure that your Fitbit app is up-to-date, afterwards; do this troubleshooting steps in case this can be a syncing issue.

Happy stepping! 

[SunsetRunner]

I took it for a test run yesterday for excersise...it seems to work fine after reset/restarting few times...my fitbit app is up to date.

[MarreFitbit]

Amazing news @SunsetRunner ! I'm glad to hear that your Fitbit is back on track.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!