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Green light is solid & won't turn off surge

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‎12-15-2016 20:30

‎12-15-2016 20:30

Help, the green light on the face of my Surge won't turn off and it's milking my battery.

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2 REPLIES 2

‎12-15-2016 22:09

‎12-15-2016 22:09

Mine is doing exactly the same thing so keen to read any replies to your post 😬. Its so very annoying 🙄

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‎12-16-2016 07:31

In response to Carnage1

‎12-16-2016 07:31

Hope you're having an excellent day, welcome to the Forums @Carnage1 and @Vilaboy! It seems like your Surge is letting you know that something is not working fine. Smiley Embarassed

 

Check your Surge Firmware version (under "Account" tap on "Surge"). If they are not on the most recent firmware version which is 16.34.5.14, try to update it by going to "Account" clicking of "Set up a device". If you have already updated or an update does not work, try to restart your Surge and they  manually syncing via Fitbit Connect or a mobile app. 

 

In case that after doing those steps the green light is still there then contact Customer Support so they can further assist you. Smiley Wink

 

Let me know how this works for you! Heart

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