05-31-2016 18:40
05-31-2016 18:40
06-01-2016 12:00
06-01-2016 12:00
Hello @CassandraP, good to see you in our community. I saw your post was answered in this other thread by my friend @SilviaFitbit. Have you try her suggestions about the restart? If this is not working, then I would recommend the same as she does. Take a moment to reach out to our Support Team and let them know of your efforts to troubleshoot the issue and what you've already done. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you.
Let me know how it goes, see you around.
"Great things are done by a series of small things brought together.” What's Cooking?