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Heart rate graphs

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‎05-04-2016 00:39

‎05-04-2016 00:39

Hello I use mt fitbit religiously. I feel naked without it. Now I love looking at my heart rate throughout the day. But for some reason. Since Sunday may 1st. It hasn't update my monday or Tuesday heart rates. The monitor is set to auto. I've cleared the cache and Data in the app settings. I turned off my fitbit, my cell phone turned blue tooth on and off... but I have no results. Please help!
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‎05-05-2016 13:44

‎05-05-2016 13:44

Welcome to the Fitbit Community @chefmandy Smiley Very Happy! Are you getting your readings today? Have you tried restarting your Surge? Have you check your Dashboard online to see if your readings are there?

 

I'll be around!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-05-2016 21:18

In response to MarreFitbit

‎05-05-2016 21:18

Yes I have restarted my surge. I have logged in online to check the
dashboard from my laptop but they aren't there.
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‎05-07-2016 10:25

In response to chefmandy

‎05-07-2016 10:25

Very strange my friend @chefmandy Smiley Very Happy! I'd recommend to get in touch with Customer Support directly, so they can do a deeper investigation and see where the issue is coming from. 

 

Don't forget to mention the steps you've taken already to avoid getting the same ones!

 

Have a great day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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