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Heart rate not working well

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‎01-12-2016 15:12

‎01-12-2016 15:12

Recently my heart rate tracking has been either not working or showing very low. Especially while running (which is when I want it to work the most). I have had the surge for quite some time and this just recently started happening. Does the heart rate tracker degrade over time?
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‎01-13-2016 04:54

‎01-13-2016 04:54

Great to see you here @Fenestron. If your heart rate is not the one that it is supposed to be, I recommend Restarting your Surge and if you see that it keeps showing the wrong information, feel free to contact our Support Team. For a faster solution you can contact them via chat or phone.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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