Heart rate not working

[Tcmh]

Got a replacement surge last week (old one battery died) but after 12 hrs use, the heart rate monitor has stopped working- no flashing light or icon, no reading etc. It briefly reappeared for an hour but has now gone again. I've followed all online instructions (tighten /loosen strap, clean, reset, switch HR on/off/auto etc) and contacted customer support (on Monday - and am still awaiting a reply) anyone got any other smart ideas? Thanks

[chris2121]

Sounds like your replacement device is faulty.  Get it replaced again.

BTW I'm on Surge no 3 because both of the first two failed.  Don't think manufacturing have good quality control.

[VivisFitbit]

Welcome @Tcmh! Thanks so much for working ont his. I'd like to know if your tracke is working fine now or if you're still having issues with your heart rate sensor.  As @chris2121 mentioned, contacting Support is always a good idea, they have the proper tools to find the source of this. 

Keep me posted! 

[Tcmh]

Thanks for your replies- support eventually go round to me and after checking I could get a heart rate reading on my friends surge, another new Fitbit is now on the way- 3rd time lucky is hope!

[VivisFitbit]

Thank you for the update @Tcmh! I'm glad to know that you're going to receive a new tracker. Once you receive it you can set up your tracker with your computer, iOS, Android and Windows phone. Hope this helps. 

Count on me with any question you have!